PLACING ORDERS
Upon successful completion of your order, an order confirmation will be sent to your e-mail, with order details (including order number and order date), item details (including item price), as well as shipping and billing information.
If you do not receive the confirmation e-mail or if an error occurs during the last step of your checkout, you are advised to check your Order History under My Account before placing the order again to avoid duplication. Should you have questions regarding duplicated orders or your order status, Please contact us at hello@melo2.com.
Most payments are processed immediately. Once the order has been confirmed, you will receive a confirmation e-mail with delivery details. If you do not receive a confirmation e-mail within 24 hours, please let us know through the Contact Us page and avoid placing the order again to prevent duplication.
To ensure that you receive your order as soon as possible, all orders are processed immediately. You may send any order cancelation requests to the Contact Us page and we will attempt to cancel your order. However, in most cases, the order may have already been packed and dispatched. We receive a lot of orders and we are unable to go through them individually as this will cause delays to all other orders.
Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out Of Stock.
For orders that have already been packed or shipped, no cancelation or modification to the order will be accepted.
Log-in to your account (if you do not have an account, please first register for an account), then visit the product page and click on “E-mail Me when it’s restocked”. Once the product is restocked, an e-mail will be sent to notify you.
We only sell authentic products. Selling counterfeits is a crime in Singapore, and we sure wouldn't want to risk that!
On a side note, we help our brands to identify knock-offs and scams involving their items. If you see any such things, please let us know so we can take action.
SHIPPING AND DELIVERY
A tracking number is provided for each order in the dispatch notification e-mail as well as in the order history under My Account. You can track your order on courier's website or your local post office using the tracking number.
In the unlikely chance that you do not receive your order within two weeks after the expected delivery date (which is listed in the order dispatch notification), it may be because the postman has forgotten to leave a note to inform you to collect the undelivered parcel at the post office. Thus, please first double check with your local post office with your tracking number. If there is still no sign of the shipment, you are welcome to inform us through the Contact Us page with your order number and tracking number. We will check with Japan Post and reply to you within 30 days from the date of your enquiry. In case of confirmed lost shipment, we will refund the total product price to your original payment account.
We are not responsible for refunds if the courier’s official website states that the parcel has been delivered. MELO2.COM reserves the right of final decisions to all terms and conditions.
In case of a confirmed lost shipment, we will refund the total product price to your original payment account.
Important notice: Please send your shipment enquiry within 60 days of the purchase order placed. We will attempt to follow-up with any requests received after that time frame, but in most cases, the courier will not be able to provide information for follow-up. In such circumstances, no refunds will be arranged.
The "total" amount displayed at checkout is not inclusive of any tax and duty. Some geographic location may require receiver to pay extra for clearance and/or duty. We regret that we have no control over customs regulation. For further details, please contact your local customs authority.
If any return is caused, please refer to details listed in "Undeliverable package" in the help section. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.
The recipient may be required to pay an additional charge for customs clearance and/or duty (if applicable) at the destination country. All these additional charges must be borne by the recipient.
We regret that we have no control over these charges and cannot predict what they may be. For further details, please contact your local customs authority. If any return is caused, please refer to details listed in "Undeliverable package" in the help section. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.
We run a retail showcase in Funan Mall, #02-21. Viewings can be done at anytime, and you can look at other interesting products we have in store for you too!
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